We are currently recruiting for a Claims Team Manager, you must be a qualified lawyer with 4 years PQE, you will be responsible for Operational Excellence and performance of their team.

Accountabilities

See the Possibility for Clients

• Drive performance against targets, KPIs, SLAs and SOPs to deliver operational excellence and financial performance for clients
• Ensure excellent quality of service for clients
• Develop a high performing team culture with low attrition, high engagement and a deep understanding of delivering a great customer journey

See the Possibility for Our Firm

• Performance management, coaching and mentoring to get the best out of our people to ensure individual/ collective targets are met
• Manage capacity, recruitment and throughput of work for profit
• Ensure completion of progressive monthly 121s to drive great performance and outcomes
• Undertaking and if necessary leading on strategic project work that drives operational excellence, process improvement and compliance.
• Drive a culture which prioritises the physical and mental wellbeing of the team members

 See the Possibility for our People

• Mentor and develop team members for progression
• Undertake all of the required CPD and allocate time for self-development and development of others
• Active participation as a team member
• Actively assess the impact of their workload demands on their physical and mental wellbeing

 Focus

• Primarily a management role with ancillary case work as required
• Likely that the TM will deliver hours across the year by working in the team as opposed to through a personal case load– the key focus of the role is managing the team, its performance and delivering excellent results for Clients
• Operational excellence for clients - managing for profit whilst delivering the KPI’s and quality standards demanded by clients.
• Performance management of team members to deliver targets/objectives
• Process improvement and change management to ensure the successful implementation and widespread acceptance of the Claims Excellence project
• Working collaboratively across all levels of the Firm to achieve the above accountability

This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.

About You
You will ideally have previous experience and a genuine and demonstrable interest in the above area of work.
 
We also require you to have/be:

• 4 year PQE
• Proven track record of managing a team is preferred but not essential
• No other substantial role – the management of the team, its performance and its delivery for client(s) and the business is the key focus
• Technically able across a sufficiently wide area to demonstrate an ability to work without significant supervision and / or to have developed a particular strength and reputation in their work area

If you meet our criteria and think this is a job where you could bring enthusiasm and an eagerness to learn, then we look forward to receiving your application.

Why work for us
Weightmans is a Top 40 law firm with offices throughout the UK. Having been recognised as the leading legal employer and 10th overall employer at the annual Britain's Top Employers awards 2024 and achieved record rankings in Chambers UK.

We are proud to be an accredited living wage employer.

The independent research showed "Weightmans provides exceptional employee conditions, nurtures and develops talent throughout all levels of the organisation."

We are truly committed to fostering a culture of equality and diversity, where everyone in the firm is respected and recognised on merit for the work that they do.

We strongly encourage applications from people of all ethnicities, genders, sexual orientations and disabilities. Please let us know if you require any reasonable adjustment at any stage of the application process.

Please feel free to note your preferred pronouns in your application.

Work for a firm where people matter – work for Weightmans – We See the possibility in you.

As well as being immensely proud of the work we carry out for our clients and the culture we provide to our people we offer a wide range of benefits including;

• 28 days’ annual leave plus bank holidays (pro-rated for part time)
• Hybrid working including provision of home office equipment*
• Healthcare cover/ Medicash
• Pension plan
• Life Insurance 4 x salary
• Interest free travel loan scheme
• Employee Assistance Programme including counselling, legal and consumer advice service
• Discounted gym membership
• Discounted dental scheme
• Cycle to work scheme
• Offers & discounts
• Great reward and recognition scheme

*there are a small number of roles that cannot be performed from home, your Recruitment Adviser can confirm.

Please note

• We encourage candidates to speak to us direct/apply direct for the opportunities we have available.   
• Any reference to experience or PQE in our adverts or job descriptions is to be used as a guideline only. We welcome applicants from all backgrounds and with different levels of experience who can demonstrate that they fulfil the requirements of the role.
• The successful candidate appointed to this role will be subject to our standard background checking process, and any offer of employment made is conditional upon successful completion of those checks. Further details can be obtained from the Recruitment team.
• We are open to part time/job share applicants.

Recruitment agencies (PSL /non-PSL)
Weightmans operates a strict 'preferred supplier list' (PSL) and is committed to working closely with the recruitment agencies that feature on that list. As such, Weightmans does not accept speculative or unsolicited CVs, profiles or any other introductions from both our PSL and non-PSL agencies.  If a PSL or non-PSL agency chooses to submit a speculative or unsolicited CV, profile or introduction without instruction from a member of Weightmans’ recruitment team, we will reserve the right to treat the introduction as a gift and contact the candidate directly without accepting or entering into the agency’s terms nor being liable for a recruitment fee.

Eligibility to work in the UK
Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment, or meet the Home office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

For further information or to apply, please click on the 'Enquire/Apply' button below.